FAQ
Here are some frequently asked questions and their answers.
Where are you based?
We are based in Washington, DC.
Do you have a store I can visit?
No, at the moment we are online-only.
Do you ship internationally?
Absolutely! We have two shipping options: FedEx International Priority and USPS International Flat Rate. USPS is cheaper, but we strongly recommend FedEx. USPS has lost, destroyed, mangled, or bungled too many of our international shipments, so we think it is better to pay a little more for the knowledge that the item will actually arrive. USPS also offers no international tracking so there is no system of support for shipments once they go out.
Do you have discounts for large orders or wholesale pricing?
Yes! We would love to discuss this with you! We have supplied everything from elementary school classes to art stores. Contact us for the best rate.
What is your returns policy?
We are happy to provide a full refund for any unused supplies. Unfortunately, once you use the supplies, they are yours. Buyer pays return shipping.
Where do your products come from?
The majority of our products are manufactured by us exclusively, some are imported from Turkey.
How do I maintain my pens?
When you are done writing, first wipe the nib of the pen clean with a paper towel, then dip it in clean water, then wipe it dry again. This will prevent ink buildup. Pens also need periodic maintenance to make sure they stay free of ink build up and have a sharp nib. You will need a knife and makta to maintain your pens' nibs.
My inkwell molded over, what do I do?
Write more often! Mold occurs when an inkwell sits too long without use. If it is just light spots of molding, you can usually stir the ink well up and the mold will dissipate. If it has covered over your inkwell entirely, unfortunately there is nothing to do but toss the likka out and start over.
Can I use any paper for calligraphy?
Unfortunately not. The paper we ship has been selected as the best possible paper available in America through a battery of calligraphy tests, dye tests, paste application, wet/dry comparisons, ink absorption, among many other tests. More than 200 paper product lines were tested in this process, which lasted more than 3 months.
My pen’s nib broke. What do I do?
Pens can almost always be recut. To learn how to cut your pen (or recut a broken pen) please check the Resources section of the site.
I read you can use a Sharpie for Arabic calligraphy, why should I use a wood pen I need to dip in ink?!
I read you can use a frying pan for an umbrella. The internet is full of nonsense.